Return & Refund Policy
Return & Refund Policy – Zenvira
At Zenvira, we want you to feel confident with every purchase. If something isn’t right, we’re here to help.
1. Returns Eligibility
We accept returns under the following conditions:
- Items must be unused, unopened, and in original packaging
- Return request must be made within 7 days of receiving your order
- Proof of purchase (order number or receipt) is required
⚠️ Due to hygiene and safety reasons, we do not accept returns for:
- Opened or used products
- Perishable or consumable items (e.g. supplements, food products)
- Items marked as Final Sale / Non-refundable
2. Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
Please note:
- Original shipping fees are non-refundable
- If your order had free shipping, a shipping fee may be deducted from your refund
3. Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
- Incorrect item received
Please contact us within 48 hours of delivery with:
- Photos or videos of the issue
- Your order number
4. Damaged or Incorrect Items
If your item arrives damaged or wrong:
- Email us at [your email here]
- Include clear photos/videos
- We will arrange a replacement or refund at no extra cost
5. Return Process
To initiate a return:
- Email us at [your email here]
- Provide your order number and reason for return
- Wait for return approval and instructions
⚠️ Do not send items back without approval — they may not be accepted.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
7. Order Cancellation
- Orders can only be cancelled within 12 hours of purchase
- Once processed or shipped, cancellation is no longer possible
8. Contact Us
If you have any questions, feel free to reach out:
📧 [your email here]
📱 [optional WhatsApp]