Shipping Policy – Zenvira

At Zenvira, we are committed to delivering your orders efficiently and reliably.

1. Order Processing Time

• All orders are processed within 3–7 working days (excluding weekends and public holidays)
• Once your order is processed, it will be prepared and dispatched for shipping

Please note: During peak periods (e.g. sales, festive seasons), processing times may be slightly extended.

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2. Shipping Time

• Estimated delivery time: 6–14 working days after dispatch
• Delivery times may vary depending on your location and courier service

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3. Shipping Confirmation & Tracking

• Once your order has been shipped, you will receive a confirmation email with your tracking details
• Please allow 4–7 days for tracking updates to reflect in the system

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4. Shipping Delays

While we aim to deliver within the stated timeframe, delays may occur due to:

• Customs clearance
• Courier disruptions
• High order volumes

Zenvira is not responsible for delays caused by external factors beyond our control.

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5. Incorrect Shipping Information

Please ensure all shipping details are accurate before placing your order.

• Zenvira is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
• Additional charges may apply for reshipment

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6. Lost or Stolen Packages

Zenvira is not liable for lost or stolen packages once they are marked as delivered.
If you encounter any issues, please contact the courier directly or reach out to us for assistance.

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7. Contact Us

If you have any questions regarding your shipment, feel free to contact us:

📧 zenvira26@gmail.com